Shipping policy

Last updated: July 19, 2026

Thank you for shopping at PureVibesCo. We're committed to delivering your order quickly, safely, and reliably. Please read our shipping policy below for details on processing times, delivery estimates, and more.

ORDER PROCESSING TIME

All orders are processed within 1-3 business days (Monday to Friday, excluding holidays) after receiving your order confirmation email.

During high-volume periods (sales events, holidays), processing may take an additional 1-2 business days. You will receive a notification email once your order has shipped.

Orders placed on weekends or holidays will be processed the next business day.

SHIPPING RATES & DELIVERY ESTIMATES

We offer FREE standard shipping on all orders — no minimum purchase required.

Estimated delivery times by region:

United States: 6-12 business days
Canada: 7-14 business days
United Kingdom: 6-12 business days
Ireland: 7-14 business days
Australia: 7-14 business days
New Zealand: 8-15 business days
Singapore: 4-8 business days
United Arab Emirates: 7-14 business days
Rest of the world: 10-20 business days

Please note: Delivery times are estimates and begin from the date of shipment, not the order date. Delays may occasionally occur due to customs processing, weather conditions, or carrier issues beyond our control.

ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

You can track your order anytime at: purevibesco.com/pages/track-your-order

Please allow 2-5 business days for tracking information to update after receiving your shipping confirmation.

SHIPPING DESTINATIONS

We currently ship worldwide. If your country is not available at checkout, please contact us at [your email] and we'll do our best to accommodate your order.

Please note: We do not ship to P.O. Boxes, APO/FPO addresses at this time.

CUSTOMS, DUTIES & TAXES

For international orders, your package may be subject to import duties, taxes, or customs fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

PureVibesCo is not responsible for delays caused by customs processing in your country.

INCORRECT SHIPPING ADDRESS

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, contact us within 12 hours of placing your order at [your email], and we will do our best to update it before shipment. Once an order has shipped, we cannot modify the delivery address.

LOST, STOLEN, OR DAMAGED PACKAGES

Lost packages: If your tracking shows no movement for more than 10 business days, please contact us and we will investigate with the carrier. If the package is confirmed lost, we will send a free replacement or issue a full refund.

Damaged packages: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a free replacement or refund.

Stolen packages: If tracking shows your package was delivered but you did not receive it, please check with neighbors and your local carrier first. If it cannot be located, contact us and we'll work with you to find a solution.

For added peace of mind, we offer optional Shipping Protection at checkout, which covers loss, theft, and damage during transit with priority replacement.

ORDER CANCELLATION

You may cancel your order within 12 hours of purchase for a full refund. After 12 hours, your order may already be processed and cannot be canceled. In that case, please refer to our Refund Policy once you receive your item.

MULTIPLE ITEMS & SPLIT SHIPMENTS

If your order contains multiple items, they may ship separately and arrive at different times. You will receive tracking information for each shipment. Don't worry — you will not be charged extra for split shipments.

If you have any questions about shipping or your order, we're here to help:

Email: ceo@purevibesco.com
Contact page: purevibesco.com/pages/contact

Our support team responds within 24 hours, Monday to Friday.

PureVibesCo — Cool Vibes, Anywhere.